Effective date: October 27, 2026
Last updated: October 27, 2026

ChatSend LLC (“ChatSend,” “we,” “us,” or “our”) operates the ChatSend mobile application (the “App”) and the website at chatsendapp.com (the “Site”). This Privacy Policy explains what information we collect when you use ChatSend, how we use it, who we share it with, how long we keep it, and the choices and rights you have.

By creating a ChatSend account or using the App or Site, you agree to the practices described in this Policy. If you do not agree, please do not use ChatSend.

1. Who we are

ChatSend LLC is a company registered in Michigan, United States, founded on December 30, 2020.

Contact for privacy matters:
ChatSend LLC
8521 Kephart Lane, Berrien Springs, Michigan 49103, USA
Email: dlatham@chatsendapp.com

2. Information we collect

We collect only the information needed to provide, secure, and improve ChatSend.

a) Account information
When you register for a ChatSend account, we collect the information you provide to create and maintain that account, which may include your name, phone number, and/or email address, and your account credentials.

b) Profile information
Information you choose to add to your profile, such as a profile name and profile photo.

c) Messages, calls, and media you send
ChatSend lets you send messages and voice messages, make voice and video calls, and share photos and videos through the MOODS feature. The content you send is transmitted and stored as needed to deliver it to the people you send it to and to make it available in your account, for example so your conversations and shared media remain visible in the App.

We do not claim in this Policy that ChatSend messages or calls are end-to-end encrypted.

d) Contacts — only with your permission
If you choose to grant ChatSend access to your device contacts, the App may use that access to help you find and connect with people you know who also use ChatSend. You can deny or revoke contacts access at any time in your device settings, and ChatSend’s core messaging and calling features will still work with contacts you add manually.

e) Device and usage information
When you use the App or Site, we and our service providers may automatically collect technical information, such as your device type and model, operating system and App version, language and time-zone settings, IP address, and diagnostic and usage information such as when the App is opened, features used, and crash or performance data. We use this information to operate the service, keep it secure, fix problems, and understand how ChatSend is used.

f) Call connection data
Voice and video calls on ChatSend are carried using real-time communications technology provided by Agora (see Section 6). To connect and maintain a call, technical connection data — such as connection timestamps, call duration, network and quality data, and technical identifiers needed to route the call — is processed by that provider.

g) Information you send us directly
If you contact us — for example by email or through the Site — we collect the information you include in your message so we can respond to you.

h) Money sending — not currently offered
ChatSend does not currently offer money transfer, wallet, or payment services, and we do not collect payment card, bank account, or mobile money credentials through the App or Site for any such service. Money sending is a planned feature that will be offered only when the required licensing is in place. Before any payment feature launches, this Policy will be updated to describe the additional information that service requires (which may include identity-verification and transaction information required by law), and the updated Policy will be posted here before the feature is made available.

3. How we use your information

We use the information described above to:

• Create and maintain your account and provide the App’s features — messaging, group chats, voice texting, voice and video calls, and MOODS sharing
• Deliver your messages, calls, and shared media to the people you choose
• Keep ChatSend secure, prevent abuse, and enforce our Terms & Conditions
• Diagnose problems, fix bugs, and improve performance and usability
• Respond to your questions, requests, and support needs
• Comply with legal obligations and respond to lawful requests
• Send you important service notices, such as security or policy updates (we do not send marketing emails without your consent)

We do not use the content of your private messages to sell advertising, and we do not sell your personal information (see Section 6).

4. Legal bases for processing (for users where this applies)

Where data-protection law requires a legal basis for processing — for example for users in the European Economic Area or the United Kingdom — we process personal information: (i) to perform our contract with you (providing ChatSend under our Terms & Conditions); (ii) for our legitimate interests in operating, securing, and improving ChatSend, where those interests are not overridden by your rights; (iii) with your consent, where consent is required (for example, device permissions such as contacts, camera, microphone, and notifications, which you can withdraw in your device settings); and (iv) to comply with legal obligations.

5. Permissions the App may request

The App may request device permissions needed for its features, including: microphone (voice calls and voice messages), camera (video calls and sharing photos/videos), photos/media access (sharing through MOODS and messaging), notifications (telling you about messages and incoming calls), and contacts (only as described in Section 2(d)). You can manage all of these in your device settings at any time. Denying a permission may limit the feature that depends on it.

6. Who we share information with

We share information only as needed to run ChatSend, as follows:

• The people you communicate with. Messages, calls, profile information, and media you share are visible to the recipients and group members you choose.
• Service providers (processors). We use trusted providers who process information on our behalf and under our instructions, including:
  • Agora — real-time voice and video calling technology that carries ChatSend calls.
  • Hostinger — server hosting. ChatSend’s services run on our own virtual private server (VPS) hosted with Hostinger.
  • Apple and Google — distribution of the App through the Apple App Store and Google Play, including their standard app analytics and crash-reporting services. Their handling of information is also governed by their own privacy policies.
• Legal and safety reasons. We may disclose information if we believe in good faith that it is required by law, court order, or lawful government request, or that disclosure is necessary to protect the rights, property, or safety of ChatSend, our users, or others, or to detect and prevent fraud or abuse.
• Business transfers. If ChatSend LLC is involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction, subject to this Policy. We will post notice on this page before information becomes subject to a materially different privacy policy.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

7. How long we keep information (retention)

We keep personal information only for as long as reasonably needed for the purposes in this Policy:

• Account information is kept while your account is active. When you delete your account (see Section 8 and our Delete Account page), we delete or de-identify your account information as described there.
• Messages and shared media are kept as needed to provide the service to you and the people you shared them with.
• Technical, diagnostic, and security logs are kept for a limited period needed for security, troubleshooting, and improvement, and then deleted or de-identified.
• Records we must keep by law may be retained for the period the law requires, even after an account is deleted.

8. Your rights and choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate or incomplete
• Delete your account and personal information (see our Delete Account page: chatsendapp.com/delete-account/)
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent, including device permissions in your device settings
• Receive a copy of your information in a portable format, where required by applicable law

To exercise any of these rights, email dlatham@chatsendapp.com from the email address or with the phone number associated with your account, so we can verify the request is yours. We will respond within the time required by applicable law, and in any case aim to respond within 30 days. We will not discriminate against you for exercising your rights.

You can also stop collection at any time by deleting your account and uninstalling the App.

9. Account and data deletion

You may request deletion of your ChatSend account and associated personal information at any time. The full process — what is deleted, what limited information may be retained and why, and how long deletion takes — is described on our Delete Account page: chatsendapp.com/delete-account/

10. Children

ChatSend is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Consistent with our Terms & Conditions, you must be at least 18 years old (or the age of majority in your location) to create an account and use ChatSend. If we learn that we have collected personal information from a child under 13, we will delete it promptly. If you believe a child has provided us with personal information, contact us at dlatham@chatsendapp.com.

11. Security

We take reasonable administrative and technical measures designed to protect your information, including controlling access to our servers and using encrypted connections for data in transit between the App and our services. No system is completely secure, and we cannot guarantee absolute security. Please use a strong, unique password, and tell us promptly if you believe your account has been compromised.

12. International users and transfers

ChatSend LLC is based in the United States, and ChatSend is used by people in many countries, including Uganda, Tanzania, Zambia, the Philippines, and the Caribbean. Information we collect may be processed and stored in the United States and in other countries where our service providers operate. Data-protection laws in those countries may differ from the laws where you live. Where required, we take steps designed to protect your information consistent with this Policy.

13. Third-party links and services

The App and Site may link to third-party websites or services (for example, the Apple App Store and Google Play). We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.

14. Changes to this Policy

We may update this Policy from time to time, for example when features change — including before any money-sending feature launches. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify users in the App or by other reasonable means before the changes take effect. Your continued use of ChatSend after an updated Policy takes effect means you accept the updated Policy.

15. Contact us

Questions, requests, or complaints about this Privacy Policy or your information:

ChatSend LLC
8521 Kephart Lane, Berrien Springs, Michigan 49103, USA
Email: dlatham@chatsendapp.com